FAQ
ABOUT POLICIES:
What are your hours?
We answer emails and return phone calls Monday - Friday 10:00 - 3:00 p.m. Due to traveling so much during the busy show season these hours may vary, but we will do our best to return your messages as soon as possible. We are a home based business so give us at least 1-2 days to respond please.
When will you ship my order?
We strive to ship all orders within *7- 10 business days of receiving your payment, but occasionally if a product needs to be made, it can take up to 2 weeks. This is the PROCESSING Time. Please also allow SHIPPING time for the order. *We would rather estimate a lengthier processing time and pleasantly surprise you by fulfilling it sooner*
If you need it shipped sooner please contact us for an expedited shipping quote. We will do our best to accommodate your time request, but it will be dependent on our production load at that time.
What payment methods do you accept?
We accept Paypal and all major credit cards.
What about returns?
We want you to be completely satisfied with your purchase. We will do our best to reach your satisfaction, however, return requests must be made within 10 days of receipt of order, and for personalized products all sales are final unless the error was on my part. Refund or account credit will be determined case by case. Email Buffie at hello@fromtheheartart.com and she will do her best to make sure you are happy with your order.
Do you have a store?
We no longer have a storefront. You can find From the Heart Art in shops who carry our products as well as meet us in person at shows.
Do you sell wholesale?
Yes, we are excited for the opportunity to partner with shop owners through wholesale accounts. Tell us more about your shop and apply for wholesale account here.
Do you charge sales tax?
If you live in the state of Alabama or Georgia we are required to charge sales tax.
Do you accept custom orders?
We are a small business with a busy traveling schedule, so it may not be possible to create a custom order to fit your timeline. However please contact us with your custom order information and we will be happy to see how we can help!
Do you accept special requests or suggestions?
I would love to hear your ideas and suggestions. I have a special list for customer ideas and try to work on the list when I have painting breaks. If you decide to submit an idea, please be sure to let me know if you want to be contacted if I get your idea painted.
What is your Email List used for?
We use this to send out occasional updates when we have new designs or products ready, when we have an upcoming show, and when we are having a sale. You can also, "Like" our Facebook Page to get the most up to date news. (We respect your privacy and never ever sell, rent, loan or share your information with a third party.)
Click here to view our Privacy Policy: Privacy Policy
DO YOU HAVE A QUESTION THAT WAS NOT ANSWERED ABOVE?
Please send us a message!
ABOUT THE ART:
TOP 4 Questions we are asked:
1. “Do you draw all this?”
Yes, they are all original designs that Pam Coxwell has drawn and painted as an overflow and expression of her heart. (Thank you for not copying or duplicating. Copyright Pam Coxwell Designs)
2. “Do you make all this stuff?”
Yes, WE do. Pam and the From the Heart Team make everything... or decorate it with her artwork. With the help of equipment, family & friends pitching in, we make all products ourselves. We do outsource notecard printing to local printer. For some product finishing and packaging, we partner with local Achievement Center (they provide jobs for disabled).
- Bookmarks are hand made with mini print of artwork, which we laminate and add ribbon
- Sublimation dye process using heat presses is used to make Ceramic Tiles and Mugs
- Clothing and Linen items are made using heat press to transfer design on to surface
- Notecards are printed by a local printer
- Art prints are printed and finished in-house
- Ornaments are made with mini prints dipped in chemical hardener and decorated all by hand
3. “How do you come up with all these designs?”
Some of the designs have been customer requests. Many of the designs I have painted to coordinate with popular bedding sets and then include verses that are special to me. My favorite designs are the ones that have a personal meaning to me. Many times I have been inspired while hearing a sermon or a song or during the time I was going through an in depth Bible study. But many times it begins with just a word that has captivated me. I meditate on the word, study it’s meaning and uses in the Bible and then paint the word as a reminder. Those words and scriptures are reminders to me of the One who is the anchor for my heart and life. My art is an expression of what's in my heart.
4. "Can I make copies of this design to use for my church or a retreat, etc...?"
Please send me an email or contact us - I'd love to hear from you and see if there is a way that I can help.
I am asked this question from time to time and this is probably one of the hardest ones I am asked. It tears at my heart-strings.
Why? because I love, love, love to give to people....especially if it is to encourage another person's walk with the Lord. Encouraging people in their walk with God is like breathing to me...it's a huge part of who I am. And, it's really a big part of how I got started doing this in the first place.
And also, I am honestly honored that you would even want to use my artwork in your ministry. I've volunteered in women's ministry for many many years. I know how valuable the visuals are in getting the message across to the attendees and to use as keepsakes for daily reminders from the event.
So, what's the answer??
Well, after about 15 + years, it is finally sinking in with me that if I want to continue to do this as a business I have to also be business minded and use wisdom and be fair to my customers who have helped me stay "in business'. I have so many customers that faithfully purchase my designs on the products I have faithfully created year after year. Their continued support has allowed me to do this full time (plus part-time, if you added up all the hours!) Otherwise, I would be working a full-time job and trying to paint and make products whenever I got a chance to squeeze it in.
All of my designs are copyright protected. All of my products have copyright protected sticker on the back as a reminder of this and include my contact info to purchase more of that product. This applies to all the designs I am currently selling on my products. However, because ministry is so important to me and because of all the years I've spent working with women's ministries, I also understand that most ministries have very limited budgets, if any at all. SO, if you need a design for your event contact me. It is very possible that I can create one specifically for your event with permission for you to copy onto your products for that event or I might have one of my older designs that I can tweak it with your scripture verse etc... It will of course depend on the time of year you are making the request and how far in advance you make the request, but I will try my best to help you.
